Why isn’t Superbot automatically answering a question?
There are many possible reasons!
1. Superbot may not be set up properly.
- Is Superbot enabled in the Slack channel where you’re noticing the issue?
- Within Slack, is the Super app added to the channel? See Slack’s instructions for how to add apps to a channel.
- Is the channel an external channel? Superbot only responds in internal channels, in order to prevent private information from being unintentionally shared.
- Is the Super app set up with the correct scopes? The required scopes are listed in Super Admin Workspace Settings > Apps > Slack > Setup.
2. The person who asked the question may not have access to Super Assistant.
Superbot is only available to users who have logged into Super and have Assistant access.
3. Superbot may not have a confident answer to the question.
Superbot only responds automatically when specific conditions are met, including:
- The message is a question, and it’s posted at the channel level and not within a thread
- The message does not tag specific people to answer or take action
- Super Assistant is able to generate a high confidence response, using the permission set of the person who posted the question
You can try asking the same question and tagging @Super directly.
4. Superbot has hit a rate limit.
If Superbot has received a high rate of questions, it may not be able to respond. Try asking the question again later.
5. The question is in a thread.
Superbot currently only responds to channel-level messages in order to avoid the potential noise caused by jumping into a conversation that is already happening between people in a thread.
Why is Superbot taking a long time to answer a question?
It takes up to a minute for Superbot to generate a full answer to a question and evaluate whether it’s worth showing. This is because generative AI applications inherently take time to produce responses.
Why aren’t emojis showing up when Superbot is triggered?
1. Be sure to add Super to each of the Slack channels you wish it to work in. See Slack’s instructions for how to add apps to a channel.
2. If emojis still don't show up, ask your Slack admin to check if reactions:write is added as a Bot Token Scope under https://api.slack.com/apps > Super > OAuth & Permissions. If not, that scope needs to be added and the app needs to be republished.
How do I disable the suggestions for just one user?
Ask them to go to Your Settings in Super and toggle off "Show suggestions for questions asked in Slack."