Skip to main content

SERVICENOW_1

Issue

We are unable to fetch a refresh and/or access token.

Resolution

  • Verify the `Super Search OAuth` application has been created and configured correctly. 
    • Confirm that the inputted OAuth Client ID and OAuth Client Secret fields matches the fields of the ServiceNow OAuth application
  • Additionally, verify that the `gleansearch` user has been created and that that both the userId and password matches was inputted to Super.
  • Verify that the inputted domain name or url is correct and excludes any http prefixes. 

If you are still having difficulty please reach out to us: https://support.glean.com.