This document outlines the best practices to ask questions to Super Chat & Search.
1. It is important to conclude questions with a question mark (?). This punctuation mark serves as a visual cue to the Super, signaling that the sentence is intended to seek information or clarification.
2. It's always good to provide the connector name in your question. For example, asking such questions as - "Provide me some sample support tickets.", will end up providing much more additional details like below:
Instead, it's better to ask "Can you provide me some sample support tickets from Zendesk?". As it helps Super to provide accurate results.
3. Filtering the application for questions is beneficial as it aids in narrowing down the search results, thus enhancing the precision of the obtained information.
4. When conducting a global search, you have the option to utilize the connector name as a search parameter to pinpoint specific results associated with that connector. For instance, if you're searching for information related to Zendesk or Gdrive, then inputting these connector names as "app:zendesk" and "app:gdrive" into the search bar will yield tailored results corresponding to those specific connectors.
5. You can toggle the Search mode to Worldwide Knowledge by clicking on "Public Knowledge".
6. Use clear, simple language to ensure the Super understands your question accurately and avoid using slang language and short forms. For example:
Confusing: "What's the ROI on implementing AI-driven CRM?"
Clear: "Could you explain the expected benefits of using AI in customer relationship management systems?"
7. Break Down Complex Questions: If your question is complex, consider breaking it down into smaller, more manageable parts.
8. Giving context helps Super understand the background of your question and provide more relevant answers.
9. To give more emphasis to a specific keyword in your search, it's beneficial to place it in double quotes. For example - Please provide recent customer tickets for the "XYZ" customer from the ticketing tool or datasource "ABC".
If you need any help please reach out to our support team by raising the request at this link.